Blockbuster Chides You For Losing The Movies In Your Queue [Video ...
Posted by ~Ray @ 2007-12-12 16:58:45
I undergo been a long time reader of consumerist and hoped I would never undergo to displace in anything to you guys. Leave it to Blockbuster to force me to do this.
I undergo been using Blockbuster Online for almost a year now. It has been ups and downs. I have been shipped the wrong movie countless times but just took the pain of not being able to watch my movie and sent it approve. I have received enough "wrong" movies to deserve a few months of remove service but I don't change surface charge I just evaluate "Nature of the Business".
Now to my air.... I had rented the classic "Apocalypse Now" and watched Disc One (which by the way Blockbuster online doesn't express you it is 2 discs on some of the choices so it is hit or desire.). So I went to my stand to put disc 2 on the list so I can enjoy the end of the movie. To my dismay. I log in to my be to find my queue EMPTY. I had 20-30 movies in the stand... all gone!
So I email Blockbuster asking what happened to my movies? and can they do anything to recover the enumerate! This is when the Mania ensues.... The respondent from Blockbuster was rude at best. Won't acknowledge I change surface undergo a problem. Basically accuses me of erasing all of my movies (why would someone do that?) or that I gave my password to someone else and they did it. The most scathing move is that in her first response she in so many words "scolds" me for having an empty stand! I am also a big fan of the "Always here to back up" signature on the end of the emails....
It is a ridiculous response and considering their situation they should be doing jumping jacks to act customers. Instead they act with nonsense. They sent me two "surveys" after each response which I filled out "Extremely Dissatisfied" on every question.
Here is a write of the Emails for your reading enjoyment. Hopefully people reading this ordain choose to not use Blockbuster or change surface better someone from Blockbuster will read this and go to the customer function office and go some cages of their customer service agents.
I've checked that your stand is empty. Unfortunately we would not be able to acquire the enumerate of movies that you have. You may just try to add movies again. Please remember that we use your stand to give function and ask that you act 30-40 "Available" movies listed at all times to ensure there are no interruptions.
1. What happened to everything I had in there? Where did they go?2. I don't desire the attitude of your response. You basically scolded me for not having 30-40 movies available. I DID undergo movies in there the complete list is GONE.3. If you can't recover my list. I want SEVERAL months credit to my account. There was months of picking movies in there. I ordain never be able to bequeath all the movies my Wife and I put in there.
Please say that your queue can only be accessed with your own personal password. We don't have the ability to change or manage titles to your stand. You are also solely responsible for all activities that occur on your be or through use of your password by yourself or by other persons. Please make sure that your password is secured so no one can add or delete a movie in your stand without your knowledge. Thanks for your understanding.
I did NOT delete anything from my queue and I am the ONLY person with the password. Why would I delete my movies that a spent months putting the enumerate together.
gratify furnish this to someone who can furnish me a real say. Otherwise I will have to cancel and go to Netflix. This is ridiculous that you aren't taking me seriously. I didn't remove anything and now after 2 communications from you... I comfort have not even gotten as little as and APOLOGY.
The compose's initial communication was terse unprofessional and contained very little useful information. If you have a problem and want back up you be to clearly and fully explain the whole situation to the best of your ability. And if you really accept that you will never remember some of the movies in your stand your life won't be any worse for not having seen them.
Netflix customer service is great! I've changed my subscription reported lost DVDs and even canceled for a while.. but their amazing service brought me right approve. All online simple clicks of the mouse no battles over billing issues. cast aside Blockbuster and go to Netflix!
For the problem it sounds like they had some kind of database air and the movies in your stand were erased. It happens! I doubt anyone at Blockbuster can do anything about it change surface if they wanted to. beat act their advice and add your movies approve (though keeping 30-40 movies in the stand seems darn excessive).
Sounds like a classic version of the rep referring to the FAQs and not fully understanding the air. I bet there is a rep FAQ that states - "What if there are no movies in my queue?" and she is giving you that say. And then the followup FAQ about what happens if someone suspects queue tampering. Regina (a re-create label) probably doesn't compassionate nor does whoever trained her. Of course act your money to Netflix its a exceed customer undergo anyway.. and how often do you really go movies to the hold on?
That response sounds exactly desire every Blockbuster com response I've ever gotten. I actually believe now (after so many canned and useless responses that don't address the actual problem) that ALL BB com email replies are actually written by a computer with no human involvement at all. The oddest thing about BB com is that one month they'll be great and the next month it's as if they shut the affiliate drink. Rinse repeat. Even if you have 40 movies in your stand only about 5 of them ordain be 'available' and of those. BB ordain maybe actually reach to send you one or two. Netflix on the other transfer.. always stellar always what I paid for and more.
Just leave man. I worked at Blockbuster for 9 months as a manager (trust me. I hated it you don't be to ask) and the affiliate is just run so horribly. You wouldn't accept how little employees are told about programs desire be Access we had to alter calls to the online customer service daily because customers had problems that we simply didn't have answers for. All our district manager ever did was give us unreasonable sales goals and tell us to displace the online program no be what: "Just get them to sign up for the free trial express them it's easy and they can figure it out when they get home. Don't waste measure once they put in their info act them along Just act getting them to that laptop" was his mantra.
Netflix is by far the superior online rental service. Unless you NEED to get movies at a moments notice (assuming that store actually has it in stock) the best thing to do is fasten to Netflix.
On a related note not all Blockbuster employees are idiots out to get you. I wasn't and two of the people I worked with certainly weren't (the be I'm afraid were).
By corporate policy we were required to stock a beat bay (64 spots) of alter boxes for movies like "Factory Girl" and "School for Scoundrels" (Weinstein exclusives which if you check out Netflix is a blatant lie but a topic for another discussion) while smaller gems like "The Science of Sleep" had 2 adjoin boxes toward the bottom of the shelf.
I'm a Netflix'er I was tempted by the Blockbuster deals when they first went online but I've had some really bad experiences with my local Block Busters. They had workers stealing DVD's that were dropped in the return basket and then charging its customers for the "lost" DVD's even after they said.[ADVERTHERE]Related article:
http://consumerist.com/consumer/video-wars/blockbuster-chides-you-for-losing-the-movies-in-your-queue-319523.php
0 Comments:
No comments have been posted yet!
|
